Emergency Boiler Callout at Campus Living Villages

Campus Living Villages manages student accommodations in the UK, US, and Australia, including those for Bournemouth University.

DMA Property Solutions had been their trusted partner for Planned Preventative Maintenance (PPM) for two years when they contacted us about an emergency at Cranborne House, their large student accommodation in Bournemouth. We sent our qualified engineers to the site right away.

Read on to discover what the issue was and how we resolved it!

The Callout Problem

On a Sunday morning at 4:00 am, Cranborne House faced a critical boiler failure. The boiler room was completely flooded and the boiler was releasing clouds of steam, putting the building at risk of further damage and making it likely residents would lose heat and hot water. With 575 rooms and hundreds of residents, it was essential we resolved the issue as quickly as possible.

What We Did

After arriving on the scene, we assessed the boiler to identify the cause of the breakdown. We quickly took steps to make the boiler safe and operational, which prevented further damage and minimised disruption for the student residents. Once the boiler was back in working order, we recommended replacing it with a newer model to avoid similar issues in the future. Campus Living Villages agreed, so we returned later to install a brand-new, A-rated 200kW Ideal IMAX boiler. This new boiler significantly improved energy efficiency for the entire residence, providing more comfort and convenience for the residents while saving the company money on long-term running costs.

What Our Client Said

“It’s very reassuring to have the support for our M&E contract provided to us by DMA Property Solutions,” says Steve Christie, responsible for maintenance at Cranborne House. “During my time here at Cranborne House, I’ve built up a strong working relationship with the engineers at DMA. I’ve found them to be very courteous, hardworking, and considerate to our residents here. The safety and comfort of our residents is our number one priority, and we were pleased that they were able to resolve the issues quickly and swiftly for our residents. I would strongly recommend DMA for M&E commercial contracts.”

DMA Property Solutions: Your Trusted Partner For Commercial M&E Services

Don't let M&E issues disrupt your business. At DMA Property Solutions, we provide reliable mechanical and electrical services that keep your commercial property running its best - from hotels and schools to university accommodation.

  • Our PPM contracts minimise emergencies with proactive maintenance, saving you time and money in the long run.
  • We offer 24/7 callouts for emergencies, guaranteeing peace of mind any time of day.

Ready to get started? Book a free consultation online or call us on 01202 090010 to discuss your specific needs and see how DMA can put your mind at ease.

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